Thank you for choosing BuySMTPServer.com for your email service needs. We aim to provide the highest level of service, but if you are not satisfied, we want to ensure you understand our refund process clearly.
Pricing Adjustments: We may update our pricing structure periodically. Any changes to fees will be communicated via the website and, where necessary, through email notifications to all registered users.
Account Termination Due to Violations: If we find that any user has violated our Terms of Service, we reserve the right to suspend or terminate their account immediately without any form of refund. It is your responsibility to ensure compliance with our terms.
Payment Failures: If there is an issue processing your payment, we will make reasonable efforts to contact you via email. Your account may be temporarily suspended until payment issues are resolved.
Payment Responsibility: You are responsible for any and all charges related to the emails sent from your account, including any emails that are blocked or filtered by third-party servers (e.g., recipient email servers, ISPs, or spam filters). We do not control these external factors.
Account Inactivity & Data Retention: Credits for all email plans, including reseller and bulk user plans, will not expire. However, if your account remains inactive (i.e., no logins) for a period of 60 consecutive days, your account and all related data—including campaigns, lists, and settings—may be deleted permanently.
Service Expectations: While we strive to deliver the best service possible, BuySMTPServer.com does not guarantee specific metrics such as open rates or click-through rates. These depend on factors like your email list, content, and recipient engagement.
Discounted Plans: Please note that no refunds are provided for any purchases made under special discount or promotional pricing.
Refund Eligibility: We offer a 3-day satisfaction guarantee. If for any reason you are not satisfied with our services, you may request a refund within 3 days from the date of purchase. Refund requests will be honored only if less than 10% of your credits have been used (this excludes any SMTP server purchases). Please submit a detailed explanation for your request. If eligible, we will process a refund of 50% of your purchase within 5 business days.
